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How to Track Your Ticket

Check the status and history of your complaint using your ticket number and PIN.

Step 1: Go to Track Page

Click "Track Ticket" in the navigation bar, or visit /ticket/track.php.

Step 2: Enter Your Credentials

  • Ticket Number: Format SIT-YYYY-NNNNN (e.g., SIT-2026-10001)
  • Tracking PIN: 6-character code provided at submission

Step 3: View Ticket Details

Once verified, you'll see:

  • Current status (New, In Progress, Resolved, etc.)
  • Assigned department and staff member
  • SLA deadline and time remaining
  • Complete conversation thread
  • All attachments
  • Escalation history (if any)

Status Meanings

NewJust filed, not yet assigned
OpenAssigned and being reviewed
In ProgressStaff is actively working on it
EscalatedSent to another department
WaitingAwaiting your response
ResolvedIssue fixed, pending your confirmation
ClosedFinal closure
Can't find your ticket? If you provided an email during submission, check your inbox. Otherwise, contact support at 021-99211001.