Getting Started
Help Center Home System Overview
For Citizens
File a Complaint Track Your Ticket Reply to Ticket
For Companies
Register Company Company Dashboard Manage Staff
For Government Staff
Staff Login Manage Tickets Escalation Process Reports & Analytics
Reference
Departments List Complaint Categories SLA Timelines FAQ Contact Support

Managing Company Staff

Add and manage staff members who can file tickets under your company.

Adding New Staff

  1. Log in to your company dashboard
  2. Click "Add Staff Member"
  3. Enter staff details:
    • Full Name
    • Official Email (used as login)
    • Phone Number
    • CNIC (optional)
    • Designation
  4. Set initial password
  5. Staff member receives login credentials

Staff Permissions

Company staff can:

  • File tickets on behalf of the company
  • View their own tickets
  • Reply to their tickets
  • Update their profile

Managing Existing Staff

As a company administrator, you can:

  • Deactivate: Temporarily disable accounts
  • Reset Password: Help staff who forgot passwords
  • Update Info: Modify staff details
  • View Activity: See tickets filed by each staff member
Security: Always deactivate accounts when staff leave your organization to prevent unauthorized access.