Getting Started
Help Center Home System Overview
For Citizens
File a Complaint Track Your Ticket Reply to Ticket
For Companies
Register Company Company Dashboard Manage Staff
For Government Staff
Staff Login Manage Tickets Escalation Process Reports & Analytics
Reference
Departments List Complaint Categories SLA Timelines FAQ Contact Support

How to Reply to Your Ticket

Add additional information or respond to staff questions on your complaint.

Step 1: Track Your Ticket

First, track your ticket using your ticket number and PIN.

Step 2: Use the Reply Form

On the ticket detail page, scroll to the reply section at the bottom. Type your message and click "Send Reply".

When Should You Reply?

  • Staff has asked for more information
  • You have additional details to share
  • The issue has changed or worsened
  • You need to confirm resolution
  • You want to request an update
Note: All replies are visible to assigned staff. Do not share sensitive personal information beyond what's necessary.
Response Time: Staff will typically respond within the SLA timeframe (usually 4-48 hours depending on priority).