Getting Started
Help Center Home System Overview
For Citizens
File a Complaint Track Your Ticket Reply to Ticket
For Companies
Register Company Company Dashboard Manage Staff
For Government Staff
Staff Login Manage Tickets Escalation Process Reports & Analytics
Reference
Departments List Complaint Categories SLA Timelines FAQ Contact Support

How to File a Complaint

Step-by-step guide to submitting an IT-related complaint through the portal.

Step 1: Navigate to the Complaint Form

Click on "File Complaint" in the top navigation bar, or go directly to /ticket/new.php.

Step 2: Fill in Your Information

Provide your personal details:

  • Full Name (required) — Your complete name as per CNIC
  • Email (optional) — For receiving ticket updates
  • Phone (optional) — Format: 03XX-XXXXXXX
  • CNIC (optional) — Format: XXXXX-XXXXXXX-X
  • City (optional) — Your city in Sindh

Step 3: Select Category & Priority

Choose the appropriate complaint category based on your issue:

  • IT Department: Network, Hardware, Software, Email, Data Recovery, Cybersecurity
  • Labor Ministry: Labor complaints, worker rights
  • Finance Department: Tax/Revenue issues
  • Education Department: School/college issues
  • Health Department: Hospital/health facility issues
  • Home Department: Security/law & order
  • Local Government: Municipal services
  • Energy Department: Electricity/gas issues
  • Transport: Public transport complaints
  • Planning & Development: Development projects

Step 4: Write Your Complaint

  • Subject: Brief title (max 500 chars)
  • Description: Detailed explanation (minimum 20 characters). Be specific about what happened, when, and impact.
  • Attachment: Upload supporting documents (max 5MB — PDF, DOC, images)
Tip: The more detailed your description, the faster your complaint will be resolved. Include error messages, dates, and affected systems.

Step 5: Submit & Get Tracking Number

Click "Submit Complaint". You will receive:

  • A unique Ticket Number (e.g., SIT-2026-10001)
  • A 6-character Tracking PIN (e.g., F8FC05)
Important: Save both your ticket number and PIN. You'll need them to track your complaint status. If you provided an email, you'll also receive a confirmation.