Reports & Analytics

Generate comprehensive performance reports for government oversight and compliance.

Available Reports

1. Performance Overview

High-level KPIs for any time period:

• Total tickets filed
• Resolution rate
• Average resolution time
• SLA compliance percentage
• Overdue ticket count

2. By Department

Compare performance across all departments — who resolves fastest, who has most overdue.

3. By Category

Understand which types of complaints are most common.

4. By Staff

Top performers based on resolved tickets and time logged.

5. Daily Trends

Day-by-day created vs resolved to identify patterns.

6. Time Tracking

Staff productivity analysis — hours per ticket, per department, per person.

7. Audit Log

Complete activity trail for compliance — every action logged with user, timestamp, and IP.

Exporting Reports

All reports can be exported as CSV for further analysis or submission to higher authorities.

Custom Date Ranges

Select from preset periods (7 days, 30 days, 90 days, 1 year) or custom ranges for specific reporting needs.